Your IP Address
Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.
Information We Collect From You
In order to operate the Site, or our Telephone Ordering System, and provide you with information on products and services that may be of interest to you, we may collect personal information (i.e. information that could be used to contact you such as full name, postal address, phone number and email address), financial information (e.g. passwords and credit card numbers) and demographic information (postal code, hometown, gender, purchase history information and age) from you. Please note that nowhere on the Site do we knowingly collect personal information from children under the age of 13.
Information Other Web Sites Collect From You
How We Use Personal Information
We use your personal information to help us efficiently perform transactions on the Site and our Telephone Ordering System, to deliver the services you have requested, to contact you when necessary in connection with events for which you purchased tickets on the Site or through our Telephone Ordering System (including event confirmations, changes and cancellations), and to send you information, offers and other promotional materials from Okanagan Wine Festivals Society and selected third parties. We carefully select the information we send to you and attempt to send you offers that are of value to you, such as discounts, exclusive offers or special event information. If you are ordering through our Telephone Ordering System, you will be asked for your email address. Regardless of whether you order through the Site or the Telephone Ordering System, Okanagan Wine Festivals Society may send you a welcome email asking you if you would like to receive marketing emails in the future. Okanagan Wine Festivals Society's marketing emails will contain a link to the Site so you can "opt-out"
To process transactions on the Site or via our Telephone Ordering System, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, order fulfillment and sweepstakes and promotional fulfillment. We require these entities not to use your information for any other purpose.
By purchasing tickets on the Site or via our Telephone Ordering System, you consent to us sharing your personal information with the venues, promoters, artists, teams, leagues and other third parties associated with the concerts and events for which you purchase tickets ("Event Partners"). Due to our contractual obligations with Event Partners, we are required to provide this information to deliver the services you have requested and we cannot offer you the opportunity to opt-out of our sharing of your personal information with them. Event Partners may use your personal information in accordance with their own privacy policies. You will need to contact those Event Partners who contact you to instruct them directly regarding your preferences for the use of your personal information by them.
By purchasing, or making reservations for, products or services (such as magazine subscriptions, hotel bookings or cruises), electing to receive communications (such as emails) or electing to participate in contests, sweepstakes, or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Site or via our Telephone Ordering System, you consent to our providing your personal information to those third parties. Those third parties may use your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we will have the right to use and disclose all such information submitted by you in the same manner in which we use and disclose all other information submitted by you.
Except as may otherwise be described in this policy, we have no control over the personal information practices of Event Partners and other third parties. As described above, by purchasing tickets on the Site or through our Telephone Ordering System, purchasing other products or services from third parties, electing to receive communications from or to participate in contests, sweepstakes or other programs associated with, or sponsored by, third parties, or otherwise opting to allow us to share your information with third parties as permitted in this policy, you authorize us to share your personal information with Event Partners and these other third parties, and you agree that we are not responsible or liable for any of their actions or omissions. These Event Partners and these other third parties may use your personal information in accordance with our contractual arrangements with them and in accordance with their own privacy policies, over which we have no control. You will need to contact them directly in order to instruct them regarding your preferences for how they use your personal information.
How We Use Financial Information
We use your financial information to check your qualifications, to bill you for products and services and to enable you to participate in discount, rebate and similar programs in which you may elect to participate. By making a purchase, or engaging in any other kind of activity that uses financial information, on the Site or via our Telephone Ordering System, you consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the transaction. Also, depending on the circumstances of our arrangements, we may share your financial information with applicable Event Partners, primarily for facilitating "will call" ticket pick up and dispute resolution and customer service at the event venue on the date of the event. By purchasing, or making reservations for, products or services of third parties (such as magazine subscriptions, hotel bookings or cruises) offered on the Site or through our Telephone Ordering System, or by participating in programs offered on the Site or through our Telephone Ordering System that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. Any of these various third parties are authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control.
How We Use Demographic Information
We use demographic information to tailor the Site and communications to the interests of our users. We may share your personal and demographic information with our Event Partners. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. If you consent to have us share, or we are otherwise allowed to share, your personal information, as described above, then the demographic information that we provide to third parties may be linked to your personal information so that they will be able to know about your demographic information on a non-anonymous basis.
Our Security Precautions
The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained on computer networks which may be located outside of the province, state, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction.
How You Can Access and Update Your Email Preferences, Personal Information and other My Account Information
You may create a "My Account" account on the Site. During the creation of your "My Account" we will give you the opportunity to opt-in to receiving marketing communications from us and third parties, other than our Event Partners. We also give you the opportunity to opt-out and modify information you provided to us through the Site at any time by clicking on the My Account link, navigating to your "My Account" account and selecting those portions of your account you would like to update. Please note that if you have multiple accounts on the Site or on our Telephone Ordering System, you may need to set preferences for each such account separately, because if you change the preferences on one account it may not automatically change the preferences for your other accounts.
After you complete a purchase transaction through our Telephone Ordering System and provide an email address or after you complete a purchase transaction through the Site, we may send you a welcome email asking you if you would like to receive marketing emails in the future. Our marketing emails will include a link that you may use to opt not to receive future marketing communications at that email address. After we collect personal information that you submit in connection with purchasing or reserving products or services, electing to receive communications or electing to participate in contests, sweepstakes, or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Site (other than event tickets), we may use such information to send you marketing emails. However, if we do so, we will provide a link that you can click on to opt-out of receiving subsequent marketing emails generated from the same such information.
Please note that changing or deleting your information through your My Account Profile, or otherwise opting-out of receipt of email communications from Okanagan Wine Festivals Society and third parties (other than Event Partners) will only change or delete the data in our My Account database for purposes of transacting future business on the Site and for managing future communications from Okanagan Wine Festivals Society and third parties. These changes and deletions will not change or delete:
A) Information already collected as part of a particular ticket purchase in our transactions database which may be shared with our Event Partners regardless of your email preferences; or
You can also send us mail to:
Okanagan Wine Festivals Society,
1527 Ellis Street,
Kelowna, British Columbia, V1Y 2A7