This is a legal document that describes your rights and responsibilities as a user, including important information on the purchase of tickets. You can also read and accept this Agreement in French.
f you have any questions about this Agreement, please feel free to Contact Us.
The parties to this Agreement are:
Okanagan Wine Festivals, in respect of the presentation of the TASTE Passport and Okanagan Wine Festival events.
Okanagan Wine Festivals
Business Registration #: S0024 558
202-1626 Richter Street, Kelowna, BC V1Y 2M3
Email: [email protected]
- AND –
You (also referred to as the "Customer")
You hereby agree to purchase and Okanagan Wine Festivals agrees to sell the event ticket(s) detailed in your order. Once your order is confirmed and your payment completed, you will receive a Confirmation Email indicating a confirmation number (“Order Confirmation”). You must keep your confirmation number.
If, for any reason whatsoever, you do not receive a confirmation number or if you receive an error message or encounter a service interruption, it is your entire responsibility to contact OFW to confirm whether your order has been properly processed. You are solely responsible for any problem that you may cause during the purchase of tickets. In such case, OWF shall not be responsible for any loss (monetary or otherwise) that may result from any problem occurring or caused by you during the purchase of tickets through this website, including, without limitation, the failure of a transaction to be completed or confirmed.
Orders will be processed only after a billing address and other billing information have been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order. This can delay the processing of the order and the delivery of the experience. In such case, OWF may attempt to contact you, using the information provided at the time of purchase. If OWF is unable to reach you after an initial attempt due to incorrect billing or credit card information, it shall reserve the right to cancel your order and sell your tickets to another customer. In such case, you will be informed immediately, as far as correct contact information is available.
Tickets purchased through this website will be delivered by e-mail at the e-mail address you provide. Your Order Confirmation Email is your ticket. Printed or physical tickets are not required to attend events or virtual experiences. Please ensure to keep your Order Confirmation Email, and reference your Order Confirmation Number when inquiring about your ticket.
By accepting the terms of this Agreement, you agree to pay the full price of the tickets ordered, including any applicable taxes, delivery charges, service fees, and any other costs, as described in the order.
Refunds for event tickets are permitted 4 calendar days prior to the event. To request a refund within 4 days of the event, please contact [email protected]. Refunds within 4 calendar days will be issued with no penalty, and may take upwards of 10 + days for the refund to appear on your credit card. Transfers of event tickets or virtual experiences are permitted within 3 calendar days of the event. To transfer your ticket to another guests’ name within 3 days of the event, please contact [email protected]
Please ensure to provide your order confirmation number at the time of your inquiry to facilitate the exchange or refund process, as applicable.
OWF may, at its sole discretion, cancel, change or postpone an event. Cardholders will be informed at least five business days prior to an event of any change, postponement or cancellation. In the event of a cancellation, cardholders will receive a full refund.
The events start on time. For in-person events, latecomers may join in the remainder of the event (any missed pairings are unable to be served or packaged up once the event program is underway.
OWF reserves the right to cancel any tickets purchased through this website and to institute legal proceedings against you if you breach any terms and conditions of this Agreement or this website.
OWF reserves the right to request photo ID of the ticket holder.
In the event that any person attending an event is judged unmanageable or exhibits behavior which is considered inappropriate, or fails to comply with OWF or partner guidelines, OWF reserves the right to, without any refund or compensation, terminate such person's right to attend the event. Tickets shall not be redeemable for cash.
OWF may have professional photographers and videographers onsite at events. You hereby grant OWF the right to use your image, likeness, actions and statements in any transmission, publication or reproduction of the event, in any medium or context, without any further authorization or compensation.
Cameras and video recorders (including when incorporated in cellular phones) are permitted. Guests are encouraged to take and share photos on the social media handles noted on event materials.
Due to the nature of these events, changes in talent (chefs, sommeliers, winemakers, etc.) may occur without notice. In addition, the content and duration of the events may differ depending on the programming.
Please note that the food, drinks and concepts described on promotional materials are a representation of the style of cuisine; actual dishes may differ based on seasonality and availability.
The ticket(s) may not be used for any advertising and/or promotional purposes (including contests and sweepstakes) or resold without the prior written authorization of OWF.
OWF will collect, process, use and transfer customer data and other data which is recorded in the context of the website’s use, only to the extent necessary for the initiation, performance and termination of the purchase process. Except as otherwise provided by any applicable law to this Agreement, customer data will only be used for another purpose with the customer’s prior consent.
This Agreement will be archived and available for consultation, upon request, at [email protected]
OWF may at any time assign all or part of its rights and obligations under this Agreement to any of its affiliated entities, meaning an entity that is controlled directly or indirectly, controlling or under the same control as OWF, provided that the assignee assumes all of OWF’s obligations hereunder.
If any term of this Agreement or any portion of such term is held invalid or unenforceable, the remainder of this Agreement will not be affected thereby, and all remaining terms will remain valid and enforceable. In lieu of each term, provision or section of this Agreement that is held invalid or unenforceable, there shall be added as a part of this Agreement a term, provision or section as nearly identical as may be possible and as may be legal, valid and enforceable.
In the event of a dispute between OWF and yourself with respect to this Agreement, there are a range of options for resolving such dispute without going to court. You may also contact us at: [email protected]
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